FATEST SHIPPING IN 5-7 WORKING DAYS & EASIEST RETURNSEmail Us:email@example.com
Q: Can I place an order if I live outside of the United Kingdom?
A: Please note that uktimberlandonline is available for customers all over the world.
Q: My address is wrong. What can I do?
A: If you are having problems entering your address, then our customer service team will be more than happy to help.
Q: How long will it take before I receive my goods?
A: If you place your order with us before 11pm, we will start processing it on the same day. Generally, delivery takes 6-8 working days if the delivery address is on the British mainland. Some areas may require additional delivery time–these areas are outlined below.
Q: How do I return an item?
A: You can return any unworn* items for any reason within 30 days of purchase for a full refund. What’s more, returns are 20usd of charge!
Articles worn purely to see whether they fit are not considered worn. We reserve the right to refuse a return due to damage or upon grounds of hygiene. Beauty products are not included in the returns policy. This does not affect your statutory rights.
Q: How can I get the refund?
A: The money is refunded back via the payment method you used to make the purchase:
If the payment was made using a debit or credit card, the money will be refunded to the bank account linked to the card.
Please note that if you have received a gift and would like to return it for a refund, the person who originally purchased the gift will receive the refund. We apologise for any inconvenience this may cause.
Q: Can I exchange my item?
A: We do not offer exchanges, only refunds. But with our free returns policy, you can place a new order, safely knowing that you can return your original order free of charge for a full refund.
Q: What size should I choose?
A: Some brands and products fit a bit differently to their indicated size. If we know that a particular brand or product tends to fit bigger or smaller than you might expect, we’ll inform you about it in the Product Description. If you’re interested in a new product which hasn’t yet been reviewed for size, you can find tips and instructions about measurements on these pages.
You also can have a look at the size chart: http://www.uktimberlandonline.org.uk/size-chart.html
Q: What payment methods are offered?
A: We accept visa card, mastercard, jcb, western union and moneygram.
Q: Can I pay online safely?
A: We use 128-bit SSL security encryption in our checkout process. This encrypts the personal data you provide us, to ensure it is safe and not accessible by any third parties. Of course, we implement effective Privacy Policies and comply with statutory requirements. Your Data is only used to process orders and to continually improve our services. It will under no circumstances be disclosed to third parties without your consent.
For your convenience, your payment details will be saved on our encrypted server. You can delete your card details after you have placed your order by logging in to your account and clicking on 'My Payment Methods'. By selecting 'delete credit card' within this section, we will remove your payment details from our database.